Click to Read
Wholesale Customer FAQ's

Click to Read
Loyalty Rewards FAQ's

Click to Read
Shipping Rewards FAQ's

Click to Read
Wellness Advocate FAQ's

Return & Refund Policy

YES 100% Product Credit or 90% Refund Non-Refundable Non-Refundable
NO 100% Product Credit or 100% Refund 100% Product Credit or 90% Refund 90% Product Credit or 90% Refund

Product Credit is money being refunded back in account credit that can be used on a future order. Also referred to as Store Credit or AR.

 

 To return product for a refund or exchange, please refer to the following procedures:

  • Contact Member Services via phone, email, or chat to receive approval
    • Phone: 1-800-411-8151
    • Email: service@doterra.com
    • Chat: Available 8:00 am–10:00 pm Mountain time
  • List name and ID number on the outside of the return shipment
  • Include original order number or a copy of the invoice inside return shipment
  • Include a note indicating if you would like a refundproduct credit, or exchange
    • For an exchange, please also list the items you would like to exchange for
  • Return the package in a way that is able to be tracked (recommended)
Note:
  • Products that are considered seasonal, discontinued, limited-time offers (LTO), or special promotions are not subject to the Return Policy.
  • Products purchased as part of a kit or package must be returned in its entirety.
  • Return shipping costs are covered by the member.

Wholesale Customer FAQ's

What are the benefits of a Wholesale Customer account?

What are the benefits of a Wholesale Customer account?

A Wholesale Customer receives the same discount as a Wellness Advocate, but cannot earn commissions by sharing products. A Social Security Number is not required to open a Wholesale Customer account. Wholesale Customers can also enroll in the Loyalty Rewards Program to earn points with every purchase, free oils and bonus points for shipping costs too. If you intend on making a long-term change to healthy living and natural products, but not sure you want to be a Wellness Advocate (run your own doTERRA business) then Wholesale Customer is much better than a retail customer as you can save anywhere from 25-55% on products as time goes on.

Can a Wholesale Customer resell dōTERRA Products?

Can a Wholesale Customer resell dōTERRA Products?

No. Wholesale Customers cannot resell dōTERRA products. This customer type is defined as purchasing product for personal use only. If a Wholesale Customer wants to resell products they must first upgrade their account to Wellness Advocate.

Can Wholesale Customers participate in the Loyalty Rewards Program?

Can Wholesale Customers participate in the Loyalty Rewards Program?

Yes. Wholesale Customers can participate in the Loyalty Rewards Program and I highly, highly recommend it! Over time you'll earn up to 55% off your doTERRA purchases when you participate in the Loyalty Rewards Program. 

Can a Wholesale Customer upgrade to a Wellness Advocate?

Can a Wholesale Customer transfer into a Wellness Advocate position?

Yes. First, it's important to make sure you're upgrading to a team with a great team leader who will help you be successful. If you have questions about this, I would love to help. Just send me a text or an email or give me a call so I can help you.

 

Can Wholesale Customers have a replicated website?

Can Wholesale Customers have a replicated website?

No. Wholesale Customers do not have the ability to enroll other people, so they do not have access to a replicated mydoterra.com website.

Can I have both a Wellness Advocate Account and a Wholesale Customer Account?

Can I have both a Wellness Advocate Account and a Wholesale Customer Account?

No, each individual or married couple is only allowed one Wellness Advocate account OR one Wholesale Customer account.

How do I upgrade from Wholesale Customer to Wellness Advocate?

How do I upgrade from Wholesale Customer to Wellness Advocate?

Upon login to the doterra.com back office, a Wholesale Customer will see a button in the upper right hand corner of the screen that is titled, “Become a Wellness Advocate.”

At this point, the Wholesale Customer can follow the prompts to enter their Social Security Number (SSN) securely, and agree to the Wellness Advocate Terms and Conditions. Then, there will be a prompt to save changes.  Once this is done, the Wholesale Customer is instantly upgraded to a Wellness Advocate account.

Return & Exchange Policy

Return & Exchange Policy

 

Products returned for a refund will be processed according to the doTERRA Returns Policy. For the full return policy, please click here.

doTERRA Return Policy 

Product Opened? Returned within 30 days of purchase Returned within 90 days of purchase Returned within 1 year of purchase

Yes

100% Product Credit or 90% Refund

Non-Refundable

Non-Refundable

No

100% Product Credit or 100% Refund

100% Product Credit or 90% Refund

 90% Product Credit or 90% Refund

Product Credit is money being refunded back in account credit that can be used on a future order. Also referred to as Store Credit or AR.

 To return product for a refund or exchange, please refer to the following procedures: 

  • Contact Member Services via phone, email, or chat to receive approval
    • Phone: 1-800-411-8151
    • Email: service@doterra.com
    • Chat: Available 8:00 am–10:00 pm Mountain time
  • List name and ID number on the outside of the return shipment
  • Include original order number or a copy of the invoice inside return shipment
  • Include a note indicating if you would like a refundproduct credit, or exchange
    • For an exchange, please also list the items you would like to exchange for
  • Return the package in a way that is able to be tracked (recommended) 
Note:
  • Products that are considered seasonal, discontinued, limited-time offers (LTO), or special promotions are not subject to the Return Policy.
  • Products purchased as part of a kit or package must be returned in its entirety.
  • Return shipping costs are covered by the member. 

Loyalty Rewards FAQ's

What is the dōTERRA Loyalty Rewards Program (LRP)?

What is the dōTERRA Loyalty Rewards Program (LRP)?


The doTERRA Loyalty Rewards Program (LRP) is a program that provides free product credits for monthly purchases ordered on the program. As a participant in the Loyalty Rewards Program, you will immediately begin to earn product credits that can be used as cash to purchase doTERRA products. The longer you participate, the more credits you can earn—up to 30% of your total monthly Loyalty Rewards purchases PLUS an additional 25% off with your Wholesale Customer membership! (See Loyalty Rewards Program terms and conditions.)

  • Months 1-3 earn 10% in credits
  • Months 4-6 earn 15% in credits
  • Months 7-9 earn 20% in credits
  • Months 10-12 earn 25% in credits
  • Months 13+ earn 30% in credits

The Loyalty Rewards Program (LRP) is an optional, monthly auto-shipment that enables Wellness Advocates and Wholesale Customers to qualify for rewards. Your monthly LRP order is saved on a cart in your account. You can change what you receive every month by editing the contents in the cart before your selected processing date. Once opted into the LRP, your benefits include:

1) Earning Loyalty Rewards Program points.

If your LRP order contains at least 50 PV*, you will earn a percentage of that PV back in points that you can redeem for free product. The longer you place orders of at least 50 PV on the program, the larger the percentage you earn back grows. 

2) Qualifying for Commissions.

With a monthly LRP order of at least 100 PV*, you can qualify to earn commissions from Fast Start, Power of Three, and Unilevel Bonuses. 

3) Qualifying for the Product of the Month.

You can qualify to receive our free Product of the Month if you place an LRP order of at least 125 PV within the 1–15 of the month. This oil changes monthly, and will be added to your order automatically when you meet the qualifications. The Product of the Month can be earned only once a month.

4) Earning Full Shipping Rewards Program points.

You have the potential to earn 100 percent of your shipping cost back in points on every LRP order you place. Shipping Rewards Program (SRP) points, like LRP points, can be redeemed for free product. SRP points will combine with your LRP points for you to use. Please visit the Shipping Rewards Program page to learn more.

Things to Note:

  • A minimum of 1 PV* is required in the LRP cart at all times. This will maintain your current percentage and accrued points.
  • You can change the run date, but you cannot skip a month of ordering.
  • You can choose to process your LRP cart multiple times a month.
  • Multiple LRP carts can be set up. They will each run automatically every month.
  • To remove yourself from the Loyalty Rewards Program, contact Member Services via phone, chat, or email.

*PV (Personal Volume): This is a numeric value assigned to each product. It is used as the qualifier for commissions, rank, and promotions. Product purchased with points have no PV.

Loyalty Rewards Credits

Loyalty Rewards Credits

 

Loyalty Rewards Credits

  • No-hassle, automatic shipment of the doTERRA products you use on a monthly basis
  • Receive up to 30% of the PV value of your monthly LRP order in points
  • Redeem your LRP points for doTERRA products
  • Freedom to change your LRP order up to the day before your monthly ship date
  • Convenient way to meet monthly PV and bonus qualification requirements
  • Powerful loyalty incentive for new customers and consultants that you personally sponsor
  • View and use Loyalty Rewards points online in your mydoterra.com back office
  • LRP orders can be set to ship any day between the 1st and the 28th of the month
What are the benefits of being on the Loyalty Rewards program?

What are the benefits of being on the Loyalty Rewards program?

As a member of the Loyalty Rewards program, you will receive points which you can redeem for free product (please see Point Redemption Orders for further details on points). In addition, if you place an LRP order which reaches 125PV, you will qualify for the Product of the Month Club.The Product of the Month Club is a permanent promotion, with a new free product each month! As a member of the Loyalty Rewards Program, you may also qualify yourself for more commission opportunities.

What do Loyalty Rewards Credits include?

What do Loyalty Rewards Credits include?

  • No-hassle, automatic shipment of the doTERRA products you use on a monthly basis
  • Receive up to 30% of the PV value of your monthly LRP order in product credits
  • Redeem your LRP product credits for doTERRA products
  • Freedom to change your LRP order up to the day before your monthly ship date
  • Convenient way to meet monthly PV and bonus qualification requirements
  • Powerful loyalty incentive for new customers and consultants that you personally sponsor
  • View and use Loyalty Rewards points online in your mydoterra.com back office
  • LRP orders can be set to ship any day between the 1st and the 28th of the month
What are the benefits of Loyalty Rewards Credits?

What are the benefits of Loyalty Rewards Credits?

  • You can earn up to 30% of your total monthly Loyalty Rewards purchases
  • Additional Benefit: Product of the Month
  • One monthly Loyalty Rewards order totaling 125 PV or more that processes on or before the 15th of each month, will include a free product!
How do I get on the Loyalty Rewards Fast Track?

How do I get on the Loyalty Rewards Fast Track?

Want to Get on the Loyalty Rewards Fast Track?
 
New Wellness Advocates who enroll with a Natural Solutions Kit and have a 100 PV Loyalty Rewards order the following month* will receive:
 
  • 100 LRP points 
  • Start LRP point accrual at 15% 
New Wellness Advocates who enroll with an Every Oil Kit and have a 100 PV Loyalty Rewards order the following month* will receive:
 
  •  200 LRP points
  •  Start LRP point accrual at 20% 
New Wellness Advocates who enroll with a Diamond Kit and have a 100 PV Loyalty Rewards order the following month* will receive:
 
  • 400 LRP points
  • Start LRP point accrual at 25% 
* Points will be redeemable 60 days following enrollment. If the LRP is cancelled before 60 days, the new Wellness Advocate will not receive points awarded
 
Only first-time Wellness Advocates who purchase these specific enrollment kits qualify for the Loyalty Rewards Fast Track Program. Loyalty Rewards Fast Track enrollment orders are not LRP orders and will not count towards Power of 3 bonuses or other LRP benefits.
 
 
What are the Loyalty Rewards Program's terms and conditions?

What are the Loyalty Rewards Program's terms and conditions?

  • Minimum monthly Loyalty Rewards order of 50 PV to earn product credits
  • Orders with a minimum of 1 PV* will maintain both Loyalty Reward level (%)† and previously accrued points
  • No maximum monthly credit accumulation limit
  • Product credits expire 12 months from the date of issue
  • Product credits can be used to purchase full PV products only
  • Product credits can be redeemed by phone (1-800-411-8151) or online in the new shopping cart
  • Redemption orders have no PV
  • A redemption fee of $3 per 100 points, applicable taxes, and shipping and handling charges will apply
  • Must be an LRP participant for 60 days before credits can be redeemed
  • All product credits and percentage will be immediately cancelled with LRP cancellation
  • Product credits have no cash redemption value and are non-transferable
  • Products purchased with LRP credits are not for resale
  • Cancellation of LRP order must take place over the telephone by calling Member Services at 1-800-411-8151

* Loyalty Rewards orders must exceed 50 PV per single order to earn Reward Points.

† Loyalty Rewards orders must exceed 50 PV per single order to advance Loyalty Reward levels (%).

How do I place LRP orders (Loyalty Rewards Program)?

How do I place LRP orders (Loyalty Rewards Program)?

Log into your Virtual Office at www.mydoterra.com. You will automatically be brought to the "Shop" page. There will be a module outlined in purple that reads "Scheduled LRP Orders". Under the header, you will see a list of all active LRP orders associated with your account.

Click on the grey button that contains the LRP number of the LRP you are wishing to edit.

 From there, one can either:

  • Edit Items: Add Items by either 1) Clicking on the "Continue Shopping" button that is located on the bottom left of each page. From here, you will be able to browse through products and add them to their LRP order by selecting "Add to cart" or 2) Typing the whole or partial name in the "Quick Add to Cart" option that is located on the top of the items area on the LRP page. When you are ready to view the totals of the order as it currently stands, select "View totals", which is located in the "Order Summary" module to the right of your items. If you are satisfied with the changes, click on "Save Changes". Your items have now been updated.
  • Edit Shipping: To change ship to address, select the "Edit" option located next to "Ship To" near the top of the page. Shipping method can be edited on the right hand side of the page in the order summary module.  
  • Edit Payment: To edit card information, select "Edit" located next to "Payment" near the top of the page. Here, cards can be edited, added, and deleted.

Please note..

  • All Loyalty rewards orders must run the 1st-28th of the month.
  • Changes to LRP orders must be made before midnight (Mountain Standard Time) of the processing date.
  • LRP orders may be created or changed online. However, the last LRP Order cannot be canceled or deleted online. If you "zero out" your last LRP order online, the changes will not be saved and you will continue to receive your order. Please contact Member Services to permanently delete the last LRP template.
How do I opt-in to loyalty order reminders and shipping updates via text?

How do I opt-in to loyalty order reminders and shipping updates via text?

Follow these steps in order to opt-in to Loyalty order reminders and shipping updates via text:

  1. Log in to doterra.com
  2. Click your name in the top right corner
  3. Select "Account Profile" from the menu
  4. Scroll down to "My Notification Settings"
  5. Click "Manage Notification Preferences"
  6. This will bring you to a new page where you can click the box to receive a Loyalty Order reminder text a couple days before your Loyalty Order is set to process as well as an initial shipping notification when your orders ship.
  7. Click the "Save" button

 

Note: You must have a mobile number in order to opt-in to the text reminder. To add a moblie number follow these steps:

  1. Click on the edit pencil under "My profile" at the top of the "Account Profile" page
  2. Enter the mobile number
  3. Click the "Save" button
What are the benefits of Loyalty Rewards or enrollment orders placed online?

What are the benefits of Loyalty Rewards or enrollment orders placed online?


If a Loyalty Rewards or enrollment order is placed online, the consultant or member will receive 100 percent of the shipping costs in SRP points (in essence, free shipping).
What does "online or automated" order mean?

What does "online or automated" order mean?

 

This is an order placed by a Wellness Advocate or Preferred Member online through their back office that remains untouched by a customer service agent.

Rewards Points Overview

Rewards Points Overview

Rewards Points are credits earned when you place a qualifying order and can be redeemed for doTERRA product. There are two programs available that offer Rewards Points as a benefit when you participate.

  1. The Loyalty Rewards Program (LRP) awards Rewards Points based on the Personal Volume (PV) of your LRP order of 50 PV or higher. 
  2. The Shipping Rewards Program (SRP) awards Rewards Points based on the value of the shipping costs of your orders.

Though earned separately, these two types of Rewards Points are added to the same total, and can be redeemed under the same conditions. 

Rules

  • Points can be redeemed for 12 months from the date of issue, after which they expire.
  • Points cannot be used towards fees, renewals, Limited Time Offers, or items without PV.
  • SRP points cannot be used towards shipping costs.
  • Points have no cash value, are not transferable, and are non-refundable.
  • Any items purchased with points are final and cannot be returned.
  • Points can be redeemed for a $3.00 fee.

Additional Guidelines:

  • All LRP points will be void if participation in the LRP program is cancelled. SRP points will remain on the account if the LRP program is cancelled. 
  • Points are redeemed in the order that they were earned. The oldest points on the account will be used first, regardless of point type (LRP vs SRP). 

Please see Section 10.7 of the Policy Manual for more information.

What are product points?

What are product points?

Product points are earned points that can be cashed in for more doTERRA products through the Loyalty Rewards Program.

How do product points work?

How do product points work?

Product points accumulate from each LRP order you place. The percentage of product points that you earn (ranging from 10 to 30 percent) depends on the type of enrollment kit you purchase when you sign up as a Wellness Advocate. Product point percentages will grow every quarter until you reach a maximum of 30 percent. Additionally, when you place your order online, you earn 100 percent of your shipping costs back as points.

When to Expect My Points

When to Expect My Points

Product credit is added to your account the 15th–20th of the month following the order. If the 15th falls on a weekend, the product credit will be delayed until Monday.

Using Points on Order

Using Points on Order

For instructions on how to use points on orders, check out our video below.

Loyalty Rewards Terms & Conditions

Terms & Conditions

  • Minimum monthly Loyalty Rewards order of 50 PV to earn points
  • Orders with a minimum of 1 PV* will maintain both Loyalty Reward level (%)† and previously accrued points
  • No maximum monthly points accumulation limit
  • Reward points expire 12 months from the date of issue
  • Reward points can be used to purchase full PV products only
  • Reward points can be redeemed by phone (1-800-411-8151) or online in the new shopping cart
  • Redemption orders have no PV
  • A redemption fee of $3, applicable taxes, and shipping and handling charges will apply
  • Must be an LRP participant for 60 days before reward points can be redeemed
  • All reward points and percentage will be immediately cancelled with LRP cancellation
  • Reward points have no cash redemption value and are non-transferable
  • Products purchased with LRP points are not for resale
  • Cancellation of LRP order must take place over the telephone by calling Member Services at 1-800-411-8151, or by chatting online with a live representative.

* Loyalty Rewards orders must exceed 50 PV per single order to earn Reward Points.

† Loyalty Rewards orders must exceed 50 PV per single order to advance Loyalty Reward levels (%).

What is the Product of the Month Club?

What is the Product of the Month Club?

Each product has been assigned a value of Personal Volume (PV). When you purchase doTERRA products, your PV increases. When your PV reaches 125 on your Loyalty Rewards order, the product of the month will be automatically added onto your LRP order. The product of the month can be earned only once a month on the Loyalty Rewards Program by placing an order of 125 PV or more between the first and fifteenth of the month.

What does PV stand for?

What does PV stand for?

PV stands for Personal Volume. Each doTERRA product has been assigned a value of PV. When you purchase doTERRA products, your PV increases.

Return & Exchange Policy

Return & Exchange Policy

 

Products returned for a refund will be processed according to the doTERRA Returns Policy. For the full return policy, please click here.

doTERRA Return Policy 

Product Opened? Returned within 30 days of purchase Returned within 90 days of purchase Returned within 1 year of purchase

Yes

100% Product Credit or 90% Refund

Non-Refundable

Non-Refundable

No

100% Product Credit or 100% Refund

100% Product Credit or 90% Refund

 90% Product Credit or 90% Refund

Product Credit is money being refunded back in account credit that can be used on a future order. Also referred to as Store Credit or AR.

 To return product for a refund or exchange, please refer to the following procedures: 

  • Contact Member Services via phone, email, or chat to receive approval
    • Phone: 1-800-411-8151
    • Email: service@doterra.com
    • Chat: Available 8:00 am–10:00 pm Mountain time
  • List name and ID number on the outside of the return shipment
  • Include original order number or a copy of the invoice inside return shipment
  • Include a note indicating if you would like a refundproduct credit, or exchange
    • For an exchange, please also list the items you would like to exchange for
  • Return the package in a way that is able to be tracked (recommended) 
Note:
  • Products that are considered seasonal, discontinued, limited-time offers (LTO), or special promotions are not subject to the Return Policy.
  • Products purchased as part of a kit or package must be returned in its entirety.
  • Return shipping costs are covered by the member. 

Shipping Rewards FAQ's

How can I earn Shipping Reward Program Points?

How can I earn Shipping Reward Program Points?

 

Any Preferred Member or Wellness Advocate can earn Shipping Reward Program (SRP) Points in 3 ways:

(1) By placing any online order,

(2) By placing a Loyalty Rewards (LRP) or enrollment order, or

(3) by placing an online LRP or enrollment order

When will points be added?

When will points be added?

 

SRP points will be added to accounts during the commission run approximately 15 days after the end of each month.

What orders qualify for Shipping Reward Points?

What orders qualify for Shipping Reward Points?

 
Standard orders as well as Loyalty Reward orders can qualify for SRP points as long as they meet the program criteria.
Will SRP points expire?

Will SRP points expire?

 
SRP points will expire based on the same expiration schedule as LRP points, on an annual basis.
What is the benefit of the Shipping Rewards Program?

What is the benefit of the Shipping Rewards Program?

 

The Shipping Rewards Program helps a consultant earn free product points that can be used toward purchasing orders.

What are the benefits of Loyalty Rewards or enrollment orders?

What are the benefits of Loyalty Rewards or enrollment orders?

 

Any Loyalty Rewards or enrollment order placed through our member services line will receive 50 percent of the value of the shipping costs in SRP points.

Does the Shipping Rewards Program only apply to standard shipping?

Does the Shipping Rewards Program only apply to standard shipping?

 

No, any shipping method will qualify for SRP points as long as the order meets the program criteria.

What markets can participate?

What markets can participate?

 

United States and Canada markets can participate.

Shipping Rates & Delivery Times

Shipping Rates & Delivery Times

 
Shipping Method Cost Delivery Times within the Contiguous US 
 Economy $3.99  3–6 business days
 Standard $6.99  2–4 business days
 Signature Required $14.99  2–4 business days
 2 Day $11.99  2 business days
 Next Day $24.99  Next business day

The delivery times stated were established by doTERRA and are not official carrier time frames. Delivery times may vary when shipping to Alaska, Hawaii, or US territories.

When will my order ship?

  • Expedited orders placed before 10:00 am Mountain Time ship the same business day. 
    • Expedited orders placed after 10:00 am Mountain Time ship the following business day.
  • All other shipping methods ship no later than the next business day.
    • Tracking information will update no later than the business day following shipment.
  • Delivery times are based off of when the order will ship.
  • Order fulfillment and shipping does not occur on weekends or major holidays.

Estimated Delivery Day

Day of order
(placed before 10:00 am MT)
Next Day 2 Day
 Sunday  Tuesday  Wednesday
 Monday  Tuesday  Wednesday
 Tuesday  Wednesday  Thursday
 Wednesday  Thursday  Friday
 Thursday  Friday  Monday
 Friday  Monday  Tuesday
 Saturday  Tuesday  Wednesday

 

Day of order
Standard Economy
Sunday Wednesday–Thursday Wednesday–Monday
Monday Wednesday–Thursday Wednesday–Monday
Tuesday Thursday–Friday Thursday–Tuesday
Wednesday Friday–Monday  Friday–Wednesday 
Thursday Monday–Tuesday  Monday–Thursday 
Friday Tuesday–Wednesday  Tuesday–Friday
Saturday Wednesday–Thursday Wednesday–Monday

 

 
 
 
 
Military & US Territories Shipping

Military & US Territories Shipping

 

Packages sent to overseas military bases or diplomatic locations (APO, DPO, FPO) are shipped via USPS Priority. Military addresses are part of the US Market.

Certain US territories, such as Guam, American Samoa, US Virgin Islands, Puerto Rico, Northern Mariana Islands, and Palau also use USPS Priority. US territories are part of the US Market. 

Location Shipping time
Europe, Atlantic Approximately 7–9 business days
Iraq, Afghanistan, Middle East Approximately 7–13 business days
Japan, Korea, Pacific Islands, Far East Approximately 7–9 business days
Central America, South America, Caribbean Approximately 7–9 business days
 
Shipping costs will vary depending on where the package is shipped.
 
Return & Exchange Policy

Return & Exchange Policy

 

Products returned for a refund will be processed according to the doTERRA Returns Policy. For the full return policy, please click here.

doTERRA Return Policy 

Product Opened? Returned within 30 days of purchase Returned within 90 days of purchase Returned within 1 year of purchase

Yes

100% Product Credit or 90% Refund

Non-Refundable

Non-Refundable

No

100% Product Credit or 100% Refund

100% Product Credit or 90% Refund

 90% Product Credit or 90% Refund

Product Credit is money being refunded back in account credit that can be used on a future order. Also referred to as Store Credit or AR.

 To return product for a refund or exchange, please refer to the following procedures: 

  • Contact Member Services via phone, email, or chat to receive approval
    • Phone: 1-800-411-8151
    • Email: service@doterra.com
    • Chat: Available 8:00 am–10:00 pm Mountain time
  • List name and ID number on the outside of the return shipment
  • Include original order number or a copy of the invoice inside return shipment
  • Include a note indicating if you would like a refundproduct credit, or exchange
    • For an exchange, please also list the items you would like to exchange for
  • Return the package in a way that is able to be tracked (recommended) 
Note:
  • Products that are considered seasonal, discontinued, limited-time offers (LTO), or special promotions are not subject to the Return Policy.
  • Products purchased as part of a kit or package must be returned in its entirety.
  • Return shipping costs are covered by the member. 

Wellness Advocate FAQ's

What is the best way to get essential oils?

What is the best way to get essential oils?

 
 

The best way to get essential oils is to sign up as a Wellness Advocate yourself. Once you sign up as a Wellness Advocate, you will be able to qualify for the Loyalty Rewards Program and the Product of the Month Club, which will help you to minimize your product expenses and maximize your product quantity.

What are the benefits of signing up as a Wellness Advocate?

What are the benefits of signing up as a Wellness Advocate?


When you sign up as a Wellness Advocate, you can purchase doTERRA products at wholesale prices (which is 25 percent below retail prices). You will also be able to participate in the Loyalty Rewards Program (LRP) and the Product of the Month Club. You can also earn commissions when you introduce others to the power of doTERRA oils and products. It's a fantastic way to earn money and work from home if doTERRA is a company you love.

 
 

The best way to get essential oils is to sign up as a Wellness Advocate yourself. Once you sign up as a Wellness Advocate, you will be able to qualify for the Loyalty Rewards Program and the Product of the Month Club, which will help you to minimize your product expenses and maximize your product quantity.

In what ways can a new Wellness Advocate enroll?

In what ways can a new Wellness Advocate enroll?

A new Wellness Advocate can enroll by paying a $35 dollar enrollment fee or by purchasing one of the doTERRA product enrollment kits.

What benefits will you receive by choosing to purchase an enrollment kit as your membership?

What benefits will you receive by choosing to purchase an enrollment kit as your membership?


When you choose to purchase an enrollment kit as your membership, the 35 US dollar membership fee will be waived, and you will receive a substantial discount on doTERRA products.